in this video I'm gonna show a practical
demonstration of an employee performance
evaluation using my KSS method keep
doing stop doing and start doing hello
i'm stephen goldberg of Optimas
performance and every week I bring you
practical tips and ideas on leadership
team development and performance
management in the workplace in a
previous video I cover how to conduct
employee performance evaluations and I
incorporated the form
KSS or the approach KSS along with the
form keep doing stop doing and start
doing and this method incorporates five
core competencies that every employer
wants employees to be good at so I've
combined the previous form where I
incorporate now the five competencies
with a measuring system and a way to set
improvement objectives and this is what
this video is about it's with my
assistant Sonja so it's an actual
performance evaluation it's not just a
role play I'm actually going through the
performance evaluation with her based on
her performance so you'll get to see
that and it's a longer video that I
normally publish but I wanted you to get
a good sense of this process and watch
it to the end or if you have to skip to
the end where she actually sets a goal
and there's a follow-up that we discuss
so that's really important that you turn
this into something that you can follow
up on so I asked you to complete this
form and so we can compare notes and
then come up with maybe see if there's
things that you can improve on or I can
help you with so let's look at the five
competencies here productivity how did
you score
level of importance oh I put major
importance major yeah yeah and what
about how did you buy so I put between
majoring critical so I checked mark both
so it's about a nine we agree on that
yes and what did you say your level of
achievement I gave myself a seven so in
between good and our good and great so
I've written great okay
what I gave you an eight yeah I I think
I'm just in general hard on myself
probably because I want to accomplish
more and you know with time constraints
but the intention is always there to
accomplish more so I think that's why I
gave myself between six and eight okay
so if we were to incorporate the other
worksheet do we have it here yeah so in
terms of keep doing what what would you
say keep doing as far as productivity as
well in terms of meeting the cost of
requirements because that's one of the
competencies is to be productive and
effective and within a certain budget
and cost required so I think I'm really
good at doing that what I should stop
doing is maybe focusing a little bit too
much on on details because that could be
affecting my productivity I'm extremely
detail-oriented and I might
need to do one less check on my
checklists so avoid redundancies right
and then start doing I don't know maybe
start being a little more confident
because I think my work is okay and
maybe that might be hindering my
performance right so I agree that and
it'll reflect in the next one the
quality of the work you tend to be very
careful about making mistakes which is
great yeah especially for accounting but
it's not always required for everything
I mean so you need to maybe work on you
know being more confident taking a
little bit more risk where it's not that
it's not that critical firm so yeah
right the outcome yeah okay so the in
terms of important for quality of work
my importance I put between major and
critical as well because I think it's
it's very important that we maintain a
high quality yeah yeah because of media
counties yeah so that's where I feel my
performance is better yeah so would you
give yourself
an 8-3 yes I gave you a 10 there uh-huh
no I'm seriously I mean your quality
your work is exceptional you care about
your work you're you know the accounting
is flawless and you worry about it
which worries me a bit that you put too
much into it sometimes and that goes
back to maybe the fear of making a
mistake again that's my confidence in
there and that's why my productivity is
probably then I may affect your
productivity so I would just say keep
keeping keep the high quality yeah
maybe stop what would you say stop doing
stop stressing stop worrying about
making mistakes yeah I got an order that
you want to write that yep
I think it's important that you write
because when you're you put it in
writing it makes it more like a
commitment
and stop doing okay so that's yes start
doing how could you to overcome or to
counter the stressing being too
stressing about it what can you do -
what can I stop doing start doing o
start doing to overcome that stressor oh
um no it's just focusing on the
positives like I'm work I mean we
haven't come across a mistake already
you must be something right something
they don't like cross your eye tie your
eyes too much you cross your T's like
don't try and catch yourself if you feel
you're going overboard to double check
because that's takes up more time and
maybe also wondering how long I'm taking
to complete so that's kind of a
combination of productivity and cotton
quality of work is made me monitor how
long I'm actually taking in on a task
and realizing okay maybe I am taking a
little too long on a task right so the
next one initiative what did you well
initiative I put because my work is
fairly routine there's only a few places
that I can take initiative I that's what
I feel so that's why I put that it was
important not mutually important
critically important but that it was
important and that's probably that's
also where I feel that I'm struggling
because sometimes it's not clear on what
I should be taking initiative on so
maybe that's where I would need a little
bit more guidance from you in terms of
okay when you want me to take initiative
I know what my tasks have to be done on
a monthly basis because that's part of
routine but what's out of routine maybe
what are some things that it should be
more aware of to take initiative all
right yes so we agree I gave you good
there's things that sometimes I feel you
ask me like you double-check with me
where I don't think you need news like I
think I pointed that out last week you
asked me about I forget what it was
actually a shuttle rode it yeah
yeah I remember it I remember but uh it
was like you know and I even said to you
you don't need to ask me this you know
yes just and this goes back to the
confidence you know that you don't need
to check with me on everything so that's
where taking the initiative is you know
I guess it ties back into you know the
fear of making mistake you know being
just too careful so you know you have a
lot of experience a lot of things you've
done before but you sometimes come to me
to ask me because you want you're afraid
of making a mistake and so that's where
I'm trying to turn it back and say look
you don't need to ask me okay and I'd
also if I can add on I gave myself
average because yeah there are areas
where it's not my expertise so I'll be
more reluctant to take initiative for
example the website and that's why
progress has not been made on my part
I'd have to admit in the last little
while yeah so I'm trying to remember
what it was that we were I thought last
week but I can't remember it was to make
a payment I mean is to make a payment or
send an invoice out or something like
that oh it was writing an invoice and
you were asking me should I write this
and I said I'm eight nine you've done it
will come where you know what to do it's
not a majorly critical thing just do it
you know that's you know we're taking
initiative would come in yeah so cuz I
felt it was more routine team work
what did you score yourself uh ah I said
it was important yeah um you only see
each other a little bit a time it's hard
you know
yeah working from home sometimes and
doing stuff at home for the company a
little bit challenging so I gave myself
good average I agree with you on the
level of importance because most of your
work is done on your own but when you do
need to
cooperate or work as a team I think
you're great so I don't see any okay I
think you should just keep doing what
you're doing
I don't think there's anything to stop
yeah we're started I think just keep
that up okay and then the problem
solving how did you score yourself or
what it was your level of important
important just I just felt it was
important I mean there's very little
problem-solving that we have to in Kapil
that we do encounter but actually I'm
thinking of some examples of some issues
that we had during the week some really
random things that happened and I think
yeah I think I did a few things to help
resolve some issues that we had you know
finding contacts finding well I put it
as major important yeah
okay and I score you great yeah I think
you you know you have great
problem-solving skill especially
analytical and you're not afraid to
attack problems you know when I bring
them up and ask for your help
you're always there to support and to
find the solutions so I don't see any
issue with that the only thing I think
we both agree on is the you know what
could affect your productivity and you
know kind of ties in together the
productivity quality of work in the
initiative is to be more confident
especially for the things that you've
done in the past take the initiative and
you know ask yourself am i spending too
much time on this
do I need to double check or triple
check yeah and just you know so I guess
being aware of being conscious and I'll
try and remind you if I feel you're
asking me things that you should don't
need to ask me and that you could just
go ahead and do it so what I should go
ahead and complete that form with I
guess it would be for the and you
shouldn't you should have you know yeah
so just write what you
want to keep doing stop doing actually
yeah start doing I guess start doing so
how would you Frances stop and start
because there is the behavior to modify
Mary that's wrong
so yeah so okay so stuff yeah I sort of
doing okay so stop doing would be for
initiative is second-guessing myself and
not taking taking chances and yeah
certain steps and then stop doing would
be oh start doing sorry is maybe taking
more action and and without always
consulting you and getting your feedback
before actually you know just trust my
guts maybe my intuition okay so just so
I guess that's the core competency I
need to work on there was one of the
five yes so fill it in so we can refer
back to that okay okay you don't do that
now yeah oh you don't forget
okay so we'll follow up into November
and
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we'll see how you've improved and it
might you know alleviate some stress too
because if you fret too much and you
know if you see yourself taking that
initiative and then you see that it was
okay it'll build your confidence and
you'll have less stress because you
won't have to like worry you know cuz I
even sometimes I know you worry about
things you call me at night work and I
could see you've worried about something
which you know it's a little bit like
maybe going overboard and stressing
yourself so okay so you shouldn't have
to do that okay okay good thank you okay
so I hope you benefit from this video
and that I'll help you conduct better
employee performance evaluations you
could download the form from my website
I'll put a link to that in the
description of this video check out some
of the other videos on the channel
there's one recommended for you right
now as well as that video about
conducting employee performance
evaluations and subscribe if you're not
already thanks for listening and we'll
talk again soon